L & G Heating and Cooling

Last Updated: [April,2026]

1. Introduction

This Privacy Policy explains how L & G Heating and Cooling (“the Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information obtained from customers, website visitors, and individuals who interact with our services. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information — name, address, email address, and phone number.

• Service Information — details related to heating, cooling, installation, repair, or maintenance services requested or provided.

• Payment Information — billing details processed securely through third‑party payment processors. We do not store full credit card numbers.

• Technical Data — IP address, browser type, device identifiers, and website usage data collected through cookies or analytics tools.

• Communications — messages, inquiries, or feedback submitted through our website, phone, email, or contact forms.

3. How We Use Personal Information

L & G Heating and Cooling may use personal information for the following purposes:

• To provide, schedule, and manage HVAC services

• To respond to inquiries and communicate about appointments or service updates

• To process payments and issue invoices

• To improve our website, services, and customer experience

• To maintain internal records and administrative functions

• To comply with legal obligations or respond to lawful requests

4. Legal Basis for Processing (If Applicable)

Where required by law, we process personal information based on:

• Your consent

• The performance of a contract

• Compliance with legal obligations

• Our legitimate business interests

5. Sharing and Disclosure of Information

We do not sell personal information. We may share information with:

• Service Providers — such as payment processors, website hosting providers, or analytics partners

• Technicians or Contractors — when necessary to perform HVAC services

• Legal Authorities — when required by law, regulation, or court order

• Business Transfers — in the event of a merger, acquisition, or sale of assets

All third parties are required to protect your information and use it only for authorized purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance

• Analyze traffic and usage patterns

• Personalize user experience

You may disable cookies through your browser settings, but some website features may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold

• Request corrections or updates

• Request deletion of your information

• Withdraw consent (where applicable)

• Object to or restrict certain processing activities

To exercise these rights, please contact us using the information below.

10. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those external sites.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:

L & G Heating and Cooling Email: l.rivera@heatingandcoolingsolutions.ca