Refund Policy
At L & G Heating and Cooling, we want every customer to feel confident, respected, and taken care of. Our goal is to provide honest, reliable HVAC service — and that includes being clear about how refunds work.
We know things don’t always go as planned, so here’s our straightforward, customer‑friendly refund policy.
If We Didn’t Complete the Service
If you paid for a service that we were unable to complete due to an issue on our end, we’ll issue a refund for the portion of the work that wasn’t done. No hassle, no stress.
If You Change Your Mind Before the Appointment
If you need to cancel before we arrive, just let us know.
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No fees if you cancel before the technician is dispatched.
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If the technician is already on the way, a small dispatch or diagnostic fee may apply.
Diagnostic Fees
Diagnostic fees cover the time and expertise required to inspect your system. Because this work is completed at the time of the visit, diagnostic fees are non‑refundable.
Refunds for Parts or Equipment
We’re happy to help when possible. Refunds may be available if:
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The item is unused and in original condition
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It’s returned within 14 days
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The manufacturer accepts the return
Custom‑ordered or installed items are non‑refundable, since they cannot be returned to the supplier.
Deposits
Deposits help us secure equipment and schedule installation time. A deposit may be refundable only if materials have not yet been ordered and work has not been scheduled.
Once equipment is ordered or installation is booked, deposits become non‑refundable.
Workmanship Issues
If something isn’t right with the work we performed, we’ll make it right under our labour warranty. We fix workmanship issues — we don’t issue refunds for them.
How to Request a Refund
We’re here to help. If you believe you qualify for a refund or want to discuss your situation, reach out anytime: